What is a master services agreement?

A master services agreement serves as the general agreement governing the relationship between a customer and a service provider defining each party's general obligations and responsibilities. Our master services agreement complies with most industry standard practices and covers several important issues, such as intellectual property rights, late payment penalties, warranties, and confidentiality expectations, among others.

What is a statement of work?

The main function of a statement of work is to describe particular work requirements related to goods and/or services. Some of the most important terms included in a statement of work are those related to the description of the service or good expected. It is important to keep in mind that a statement of work should be created in accordance with the master services agreement since these documents rely on each other.

Should I have both a master services agreement and a statement of work?

Yes. Normally, parties first sign a master services agreement in order to establish the general terms of the relationship, and then they will complete a statement of work to define the specific requirements of the services being provided. Additional statements of work can then be completed whenever the customer requests additional services. This saves the parties from needing to renegotiate their general agreement each time services are needed.

Can a master services agreement be used for the delivery of goods?

There might be specific services that require the delivery of certain goods for completion. This agreement contains certain clauses that allow for the goods in question to be described in detail, such as special clauses to be added describing how the goods will be charged and any special handling requirements. Also, it is of vital importance that each type of good be completely described so as to avoid possible confusion as to what the customer expects to receive.

Will I be able to add my own clauses to this form?

Yes. If the services or goods covered by this agreement need any special handling or additional requirements, this form allows for special clauses to be added and explained. This is often the case when certain industry-specific concepts or terms need to be included in order to satisfy particular requirements or expectations.

Master Services Agreement

A master services agreement serves as the general agreement governing the relationship between a customer and a service provider defining each party's general obligations and responsibilities.

Easily create a master services agreement tailored to your specific needs in minutes. You may also choose to include a statement of work. Start your business project with confidence using this legally binding agreement.

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When to use a master services agreement

When certain general service-related terms need to be set
When goods will be received along with the services provided
When ongoing services are required from one or more providers
When details need to be defined, such as intellectual property ownership

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Easily create a master services agreement tailored to your specific needs.

Foster reasonable expectations

This agreement will define each party's general obligations and responsibilities.

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Define the key terms of your agreement

By defining clear terms and conditions, this agreement will help prevent unnecessary confusion.

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How to create a master services agreement in 3 steps

Gather Information

As you complete your master services agreement and/or statement of work, you will need to provide certain relevant information. This includes both the Customer’s as well as the Service Provider’s business addresses and current emails. You will also need all information related to the goods and/or services covered by the agreement.

Answer Key Questions

Use the information you collected to complete your master services agreement. We make this easy by guiding you each step of the way and helping you to customize your document to match your specific needs. As you answer certain questions, the document will adjust to accommodate your needs.

Review

Always read your document thoroughly to ensure it contains everything you need and is free of errors. In any case, once you finish creating your document, you will be able to alter it as much as you like in Microsoft Word. However, if you do not need to make any changes, you can simply download the PDF version and have the parties sign the agreement.

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